Shipping & Returns


 

SHIPPING RATES

We've simplified shipping rates at Orange Pail to make it easy to know up front what you'll pay for shipping at check-out. The only thing left to focus on is which pieces will end up in your box.

2017 Domestic Shipping Flat Rates

  • In-person pickup - Fullerton, California: FREE
  • Up to any 2 items in our shop: $10.00
  • Up to any 4 items in our shop: $12.50
  • Up to any 6 items in our shop: $16.50
  • Up to any 8 items in our shop: $19.50

Contact us for a custom shipping rate if you'd like to order more than eight items at a time, for delivery outside the U.S., or to arrange an in-person pickup.

Orders ship FedEx Ground within 4-5 business days.
 


RETURN POLICY 

No two handmade ceramic pieces are exactly the same. The final shape and finish of the pieces in your order will vary from piece to piece and will almost always differ from the product photo.

If a handmade ceramic piece arrives broken:

  • We can issue a refund or free replacement on the item(s). 
  • Please contact us with a picture of the damaged shipment in its box within 48 hours of receiving the damaged item. Documentation of the damaged shipment is a very important prerequisite for recieving your refund or replacement.

If you simply don't like a handmade ceramic piece you've received:

  • We're happy to take back item(s) within two weeks of an order's delivery. Unfortunately, we don't offer free return shipping.
  • We can't issue returns or refunds on items that break on their way back to us. So, it's very important to package return items carefully. How carefully? Please contact us and we'll walk you through it.

All sales of reed diffuser kits and coasters are final.